Senior engineers answerable for your store every month, ad hoc or on a retainer.
Support and maintenance for Magento Open Source, Adobe Commerce and Mage-OS stores: fixes, small changes, patching, housekeeping and advice from senior engineers. For merchants of every size who want someone answerable for the store. Work with us ad hoc, invoiced at the end of each month, or on a monthly retainer.
The three complaints we hear most from merchants changing support provider.
We pay a monthly retainer and still get a quote every time something breaks.
That retainer buys availability, not work. Ours is spent on the work your store needs, and the invoice shows you each piece of it.
When the store went down on a Saturday, it took until Tuesday to get an answer.
Nobody agreed a response time for a store that cannot take orders. It belongs in writing, before you sign.
We have no idea whether anyone is patching the store.
Housekeeping is invisible until it is missed. Patches and checks should be reported to you like any other work.
Anything the store needs from a senior engineer, month in, month out.
A store that cannot take orders comes first; most other requests are answered the same morning.
Bugs, errors, payment methods misbehaving, stopped imports, banners due by Friday.
Adobe patches, PHP and packages in support, indexers, cron, backups, disk and logs.
An extension you are being sold, a quote from someone else, a log line you cannot read.
Where in scope, alerts for downtime and the errors that precede it, read by an engineer.
Each piece of work listed with its own price, and a note of what we recommend next.
Agreed once, then simple: you ask, we do, and the invoice lists it.
Send us the store address. A senior engineer reads its release, support status, PHP, headers, hosting and any sign of a hijack.
Within two working daysRelease, hosting, integrations and how often things change tell us what the store needs. We suggest ad hoc or a retainer, and you choose.
Before anything is agreedAnything you need comes to us by email. Patches, housekeeping and anything we spot in the logs are raised with you in the same way.
Every day of the yearWhere a task touches code it is done and tested on a copy of the store, then deployed at a suitable time.
In order of priorityEach piece of work listed with its own price, with what we recommend for the month ahead.
MonthlyThree ways to have us answerable for your store each month. They fit together, and we will tell you plainly which you need.
Fixes, changes, patching, housekeeping and advice from senior engineers, ad hoc or on a monthly retainer.
Monitoring, patching within an agreed window of each Adobe security release, a hardened edge and incident response.
The security retainer keeps the store patched and watched; support keeps everything else moving. One invoice and one point of contact.
We price the work, not the clock.
We are flexible about how you pay. Work with us ad hoc and everything you ask for in a month is itemised on one invoice at the end of it, then the next month starts afresh. Or agree a monthly maintenance retainer, a development retainer or both, sized to the store once we have looked at it. There is no account-management fee either way.
Design and Hyvä build for a British dance-shoe maker selling worldwide, with ongoing development and support.
Core Web Vitals, real-user data (Chrome UX Report), mobile, 28 days to 31st October 2026. Marks show Google's thresholds.
Rowan built our new web site a short while ago, and has helped with the any upgrades and issues since, he's always quick to respond and gives a clear message without technical jargon. Highly Recommended Magento Web site developer.
Decades of collective experience across Magento 1, Magento 2, Adobe Commerce, Hyvä and Shopify. Very little about your store will be new to us.
You deal directly with the founder. No juniors learning on your store and no account managers between you and the people doing the work.
Small stores and large ones, described in their owners' words. The reviews are quoted on this site word for word.
Fixes, small changes, security patching, housekeeping and advice from senior engineers, for a set monthly figure agreed once we have looked at the store. A quiet catalogue and a busy multi-store estate need different things, so the retainer is sized to yours and reviewed as the store changes.
No. Many merchants work with us ad hoc: you ask for what you need, and everything requested that month is itemised on one invoice at the end of it. Some months that is a little, others more. A retainer suits stores that change every month and want priority; ad hoc suits stores that mostly need us now and then.
Support is by email, every day of the year. Each request is triaged on arrival: a problem that stops the store trading is dealt with first, normally the same day, and most other requests get a reply the same morning with a time agreed for the work.
A critical fault out of hours goes to your host's 24-hour team, who can restore service at the server, with us copied in. We pick it up as soon as we see it, which in practice is usually straight away.
No, though they fit together. The security retainer covers patching within an agreed window, monitoring, a hardened edge and incident response. Support covers everything else the store needs month to month. Many merchants have both; we will say which you need.
Every request is confirmed in writing when it is finished, and the monthly invoice lists each piece of work with its own price. Nothing appears on an invoice that you did not ask for or agree to.
No. We support stores on unsupported releases, Magento 1 included, and many come to us that way. We are straight about what it means: Adobe no longer ships fixes, so security patches have to be backported, and the upgrade belongs on a dated plan.
Yes, and most of our clients came to us that way. We start with a read-only look at the code, the hosting and the patch level, tell you in writing what we found, and agree the handover with you and, where it helps, with the outgoing agency.
Yes. The notice period is in the written agreement, the code is in your repository and the hosting is in your name. We would rather keep you by being useful than by making it difficult to go.
Give us the address and we will read what the store already shows the world: release, support status, PHP, headers, hosting and any sign of a hijack. One page, by email, within two working days. Nothing is accessed or tested.
What we would do first. Apply the outstanding security fixes, then plan the upgrade to a supported release.